I’m looking for a senior level client services or customer success role, ideally with a start-up or scale-up business with an international customer base, where I can leverage the planning, organisational, stakeholder management and communication skills I’ve built over the last 20+ years. Available for an immediate start.
DELooking for a job
David Easton
@davideaston
A client/customer-focused professional looking for their next role based in the UK or remotely.
United KingdomWhat I'm looking for
A commercially-focused, versatile and action-oriented professional with wide-ranging strategic and operational expertise gleaned over the last 20+ years from media agency, advertiser, publisher and technology platform roles in domestic and international markets.
Experience
INDirector of Measurement Services, EMEA & APAC
Innovid
Jan 2022 - Feb 2023 (1 year 1 month)
Led the Measurement Services team, providing pre- and post-sale support for buy- and sell-side clients using Innovid's TV measurement and attribution SaaS platforms, AdVantage and InnovidXP. Primary goals were increasing client satisfaction, client retention, identifying revenue growth opportunities, operational process improvements, and improving client profitability.
SPCharged with unlocking the power of Spotify’s data, client data and third-party data to drive incremental revenue for the advertising-supported Free tier across Music and Podcast inventory. Responsible for the smart application of data and insights to deliver scalable, effective audience strategies for clients across the EMEA and JAPAC regions.
GTM PlanningDesigning Operational ProcessesOperational Best PracticesOperational ExcellenceAudience ResearchClient FacingClient ServicesClient EngagementUser TrainingSales TrainingProduct TrainingTraining DeliveryTechnical TrainingRemote TeamTeam BuildingTeam ManagementTeam LeadershipDistributed TeamsRemote Team ManagementGlobal Team ManagementGlobal Team Collaboration
SKPrincipal Media Consultant
Sky
Feb 2014 - Nov 2017 (3 years 9 months)
Led the Media team, providing data-driven TV Optimisation solutions for advertisers and broadcasters. Supported the Sales team in prospect engagements with advertisers and agencies, consulting with both stakeholders as moved from pre-sales to pitch to delivery.
SKMedia Planning Advisory Lead
Sky
Jul 2012 - Feb 2014 (1 year 7 months)
Joined a new start-up within Sky to leverage their set-top box TV viewing data asset in conjunction with other 1st and 3rd party datasets. Provided subject matter expertise across TV planning, buying and campaign measurement and partnered the Sales team in pitch meetings with clients and media agencies.
MIClient Director
Mindshare
Nov 2011 - Jun 2012 (7 months)
Maternity cover contract for the Deputy Managing Partner of the Direct division, managing a team of eighteen performance media planners across clients such as HSBC / First Direct, News International, Three, Post Office and Anglian Windows.
PPInterim Consultant
Propeller PR
Apr 2011 - Sep 2011 (5 months)
Led a six-month project to re-launch Propeller's PR agency proposition to better meet their clients’ current and future communications needs. Achievements included delivering a new strategic PR planning framework and the introduction of improved craft skills, processes, systems and tools.
EEHead of Media Planning & Measurement
EE
Jul 2010 - Feb 2011 (7 months)
Contract role providing interim leadership of the T-Mobile Media team through the initial stages of the EE JV and subsequent restructure. Responsible for an annual Consumer media budget of c.£40m and a Business budget of c.£5m and the planning and executing of integrated on- and off-line campaigns to meet stretching brand marketing objectives and new customer acquisition targets.
TR
Account Manager rising to Board Director
Tri-Direct
Nov 1998 - Dec 2009 (11 years 1 month)
Joined as an account manager, rising to board director for client services and operations.
AAMarketing Analyst then Direct Marketing Coordinator
Automobile Association
Sep 1994 - Sep 1998 (4 years)
Two years as a marketing analyst before progressing to a direct marketing role.
Tech stack
Learn about the tools and technologies that David likes to use.
Availability
Looking for a job
Location
United KingdomAuthorized to work in
Social media
Job categories
Skills
Strategic PlanningCross Functional ProjectsCross Functional PartnershipCross Functional CollaborationCross Functional CommunicationCustomer SuccessCustomer FocusedCustomer JourneyCustomer AdvocacyCustomer SupportCustomer RetentionCustomer SolutionsGTM PlanningDesigning Operational ProcessesOperational Best PracticesOperational ExcellenceAudience ResearchClient FacingClient ServicesClient EngagementUser TrainingSales TrainingProduct TrainingTraining DeliveryTechnical TrainingSolution SalesSolution SellingSolution DesignSolutions SellingSolution Based SalesProduct LaunchProduct RoadmapProduct BuildingTeam LeadershipTeam ManagementTeam BuildingRemote Team ManagementGlobal Team CollaborationData SolutionsProduct SolutionsTechnical SolutionsIdentity ResolutionConsultative Solution SellingCustomer FacingClient SuccessRemote TeamDistributed TeamsGlobal Team ManagementMedia StrategyMedia PlanningMedia LandscapeMedia OptimizationOnline Media PlanningDigital Media PlanningMetrics And KPIsStrategyProject PlanningProcess DesignProcess MappingProcess ReviewsBusiness ProcessProcess ImprovementBusiness Process MappingDigital MediaPerformance Based MediaTeam CoordinationClient ServicingClient ManagementMedia BuyingAnalyticsROI AnalysisKPI AnalysisData AnalysisData AnalyticsBI ReportingPerformance Metrics
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