@jamilethhernandez
Call center agent in Colombia with experience as a bilingual agent at Teleperformance and customer service experience across several industries.
ColombiaAt Teleperformance, I worked as a bilingual agent in a call center role in Colombia.
I also worked in call center roles at Bay’s Dental and ATAIN, IGT SERVICES AND TEGNOLOGIES COLOMBIA SAS.
Earlier, I served customers and handled cashier duties at Restaurante EL PASO TEX-MEX, MOVISTAR, and FITMEAL. I also worked as a Tender Assistant at SERVICIOS TECNICOS JER, CA.
Work history, roles, and key accomplishments
Atain, IGT Services and Technologies Colombia SAS
Dec 2025 - Oct 2026 (10 months)
Provided call center services for a technology services company.
Bay's Dental
May 2024 - Sep 2025 (1 year 4 months)
Provided call center support for a dental services company.
Worked as a bilingual agent in a call center environment.
Restaurante El Paso Tex-Mex
Jul 2019 - Jan 2022 (2 years 6 months)
Performed cashier and customer service duties at a restaurant.
Movistar
Mar 2019 - Apr 2019 (1 month)
Handled sales and cashier responsibilities in a customer service role.
Fitmeal
Aug 2018 - Mar 2019 (7 months)
Provided customer service, took orders, and handled cashier duties.
Servicios Tecnicos Jer, CA
Oct 2015 - Jan 2016 (3 months)
Assisted with tender processes and administrative tasks.
Degrees, certifications, and relevant coursework
Phonetics and Phonology Course, Phonetics and Phonology
2017 - 2017
Completed a course in Phonetics and Phonology.
English Course, English
2015 - 2016
Completed an English course.
Company Administrative Assistant, Administration
2013 - 2014
Completed a course in Company Administrative Assistant.
Bachiller en Ciencias, Sciences
2011 - 2012
Completed 4th and 5th year of high school, earning the Bachiller en Ciencias degree.
Industrial Relations
2022 -
Pursuing studies in Industrial Relations.
Basic Education, Basic Education
2007 - 2010
Completed 7th to 9th grade basic education.
Software and tools used professionally
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