DB
Open to opportunities

David Barnes

@davidbarnes1

Global Customer Success Manager enhancing business efficiency through AI solutions.

Taiwan

What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

As a Global Customer Success Manager at Giftpack, I have dedicated my career to delivering exceptional client experiences and driving success for clients worldwide. My role involves leveraging an innovative Business Intelligence Platform to enhance efficiency and stakeholder engagement across various teams, including HR, Marketing, and Sales Development Representatives. I take pride in providing strategic guidance on global onboarding, employee recognition, client retention, and sales enablement, ensuring that clients fully utilize our platform for optimal satisfaction.

My journey has been marked by a commitment to storytelling and relationship building, which I believe are crucial in enhancing business engagement. Prior to my current role, I successfully planned and implemented educational programs at American STEM Education and raised significant funds for Compass Greensboro, showcasing my ability to drive initiatives that yield tangible results. My experience as an English teacher at Lykeion Language Forum further honed my skills in managing teams and developing original content, which I have carried into my current endeavors.

Experience

Work history, roles, and key accomplishments

GI
Current

Global Customer Success Manager

Giftpack Inc.

Jan 2023 - Present (2 years 5 months)

As a Global Customer Success Manager at Giftpack, I delivered exceptional client experiences and drove success for clients worldwide through an innovative Business Intelligence Platform. I enhanced efficiency and stakeholder engagement for HR, Marketing, and SDR teams by simplifying gift discovery and automation, while providing strategic guidance on onboarding, employee recognition, and client re

AE

Program Coordinator

American STEM Education

Jan 2023 - Feb 2023 (1 month)

I planned and implemented a successful summer camp within my first month at American STEM Education. I created a multifaceted Senior Kinder Library program and developed original curricula for various subjects, ensuring alignment with U.S. educational standards.

LF

English Teacher

Lykeion Language Forum

Jan 2018 - Jan 2022 (3 years 11 months)

As an English teacher at Lykeion Language Forum, I discovered my passion for education and was promoted to manage the foreign teachers department. I supervised a team of 8, managed hiring and onboarding, and developed original teaching materials used across multiple campuses.

Education

Degrees, certifications, and relevant coursework

Queen's University of Charlotte logoQC

Queen's University of Charlotte

Bachelor of Arts, Communication

2011 - 2015

Activities and societies: Orientation Board Chair, Resident Assistant, Senior Class President

Studied Communication Solutions, focusing on enhancing business efficiency and engagement through AI gifting. Participated in various extracurricular activities including serving as Orientation Board Chair, Resident Assistant, and Senior Class President.

Tech stack

Software and tools used professionally

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