David Barnes
@davidbarnes1
Global Customer Success Manager enhancing business efficiency through AI solutions.
What I'm looking for
As a Global Customer Success Manager at Giftpack, I have dedicated my career to delivering exceptional client experiences and driving success for clients worldwide. My role involves leveraging an innovative Business Intelligence Platform to enhance efficiency and stakeholder engagement across various teams, including HR, Marketing, and Sales Development Representatives. I take pride in providing strategic guidance on global onboarding, employee recognition, client retention, and sales enablement, ensuring that clients fully utilize our platform for optimal satisfaction.
My journey has been marked by a commitment to storytelling and relationship building, which I believe are crucial in enhancing business engagement. Prior to my current role, I successfully planned and implemented educational programs at American STEM Education and raised significant funds for Compass Greensboro, showcasing my ability to drive initiatives that yield tangible results. My experience as an English teacher at Lykeion Language Forum further honed my skills in managing teams and developing original content, which I have carried into my current endeavors.
Experience
Work history, roles, and key accomplishments
Global Customer Success Manager
Giftpack Inc.
Jan 2023 - Present (2 years 5 months)
As a Global Customer Success Manager at Giftpack, I delivered exceptional client experiences and drove success for clients worldwide through an innovative Business Intelligence Platform. I enhanced efficiency and stakeholder engagement for HR, Marketing, and SDR teams by simplifying gift discovery and automation, while providing strategic guidance on onboarding, employee recognition, and client re
Program Coordinator
American STEM Education
Jan 2023 - Feb 2023 (1 month)
I planned and implemented a successful summer camp within my first month at American STEM Education. I created a multifaceted Senior Kinder Library program and developed original curricula for various subjects, ensuring alignment with U.S. educational standards.
Fundraising Coordinator
Compass Greensboro
Dec 2021 - Jan 2022 (1 month)
At Compass Greensboro, I raised $15,000 for fundraising initiatives and expanded the organization’s online reach through social media by 48% in just 90 days. I created a framework to support continued growth and ensure brand continuity.
English Teacher
Lykeion Language Forum
Jan 2018 - Jan 2022 (3 years 11 months)
As an English teacher at Lykeion Language Forum, I discovered my passion for education and was promoted to manage the foreign teachers department. I supervised a team of 8, managed hiring and onboarding, and developed original teaching materials used across multiple campuses.
Education
Degrees, certifications, and relevant coursework
Queen's University of Charlotte
Bachelor of Arts, Communication
2011 - 2015
Activities and societies: Orientation Board Chair, Resident Assistant, Senior Class President
Studied Communication Solutions, focusing on enhancing business efficiency and engagement through AI gifting. Participated in various extracurricular activities including serving as Orientation Board Chair, Resident Assistant, and Senior Class President.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
davidbarnes.framer.websiteJob categories
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