Richelle Marcia Lee

Manage daily class operations, including opening/closing procedures and student pickup processes, with a strong focus on safety. Support students' learning progress and English reading plans while maintaining an organized, positive classroom environment.

Managed customer email communications, order inquiries, documentation, refunds, and case follow-ups. Maintained accurate records and coordinated with cross-functional teams to resolve customer issues efficiently.

Shared personal experience in Taiwan, encouraged students to apply to National Chin-Yi University of Technology, and communicated with parents and prospective students about Taiwan education and university programs.

Improved students' interest in English, teaching 15+ students through storybooks, games, and activities. Led administrative operations and produced digital content, including website listings, promotional posters, and videos.

Built level-appropriate curricula and created fun activities for beginner students to learn English through their environment.

Prepared materials for 3 beginner–intermediate learners and used games, class materials, and real-time communication to support engagement.

Shared study-in-Taiwan experience and encouraged prospective students to apply to National Chin-Yi University of Technology.

Planned monthly meetings, welcome activities, and a 50+ student social event, including games and activities.

Grade: 88.21

Bachelor of Leisure Industry Management from National Chin-Yi University of Technology, with an overall score of 88.21 and ranked 15th.