dave bediako

I’m an IT Admin and Operations professional with 2+ years of experience providing technical support, coordinating system operations, and keeping day-to-day workflows running smoothly across multi-site environments. I bring a practical, people-first approach—ensuring systems and teams stay productive while operational records stay clear and usable.

In my current role, I provide day-to-day IT admin and technical support as the first point of contact for system and hardware issues across 8+ client sites. I install, configure, and deploy software for new locations (5 implementations in Q1 2025), troubleshoot hardware, software, and connectivity problems, and maintain 98% system uptime while coordinating user access management and security controls.

I also strengthen operations through documentation and reporting: I develop SOPs and user guides that streamline work and reduce resolution times by 40%, train 25+ staff members to cut operational errors by 30%, and maintain 99% data accuracy using consistent validation processes. Earlier, I built KPI dashboards and automated reporting in Power BI (reducing generation time by 50%), prepared 15+ operational reports as a Data Analyst Intern, and improved reporting efficiency by 60% through an Excel-based performance tracker while teaching ICT.