Open to opportunities

Darryl Edwards

@darryledwards

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Dedicated hospitality professional with extensive experience in management roles.

United Kingdom

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What I'm looking for

I am a hardworking and enthusiastic individual with a passion for learning new skills in busy creative environments. My experience spans various roles in hospitality and retail, where I have honed my abilities in customer service, team leadership, and operational management. I thrive in target-driven settings and am committed to achieving goals while fostering a collaborative team atmosphere.

As a Night Manager at Copthorne Tara Hotel, I successfully led the reception team, ensuring high standards of service and operational efficiency. My responsibilities included managing night audits, overseeing guest relations, and maintaining departmental administration. I take pride in my ability to develop staff to their fullest potential, which contributes to a positive workplace culture and enhances guest experiences.

With a strong background in various hospitality roles, including Duty Manager at Premier Inn and Runner at The Ned Hotel, I have developed a comprehensive skill set that includes financial reporting, customer service excellence, and effective communication. My ultimate goal is to gain further experience in hospitality and leisure management, aspiring to run my own property in the future.

Experience

Work history, roles, and key accomplishments

Night Manager

Copthorne Tara Hotel

Dec 2023 - Feb 2024 (2 months)

Managed night operations, led the reception team, and ensured high standards of guest service. Responsible for staffing, budgeting, and compliance with hotel policies. Conducted night audits and maintained security protocols.

Guest Service Team Leadership Night Audit Budget Management Security Protocols Customer Service IT Management Compliance

Night Team Duty Manager

Premier Inn Bedfordshire University

Oct 2023 - Dec 2023 (2 months)

Oversaw night operations, managed guest reservations, and conducted financial reporting. Ensured safety and security of guests while maintaining high service standards.

Financial Reporting Team Coordination Customer Service Opera Software Payroll Management Room Allocation Communication Problem Solving

Runner

The Ned Hotel

Jan 2023 - Jul 2023 (6 months)

Provided customer service and maintained back-of-house operations. Responsible for setting up work areas and ensuring timely service.

Customer Service Time Management Teamwork Communication Problem Solving

Post Person with Driving

Royal Mail

Oct 2022 - Jan 2023 (3 months)

Sorted and delivered mail and parcels within designated time slots. Engaged with customers and handled sensitive documents with care.

Delivery Management Problem Solving Time Management Route Planning Teamwork Reliability

Stock Assistant

Fortnum and Mason

Dec 2018 - May 2022 (3 years 5 months)

Managed stock deliveries, organized stock facilities, and ensured inventory accuracy. Communicated with stock integrity teams and processed returns.

Inventory Management Stock Processing Communication Microsoft Office Reporting Team Collaboration Problem Solving

Bar Assistant/Stock Assistant

Picture House Cinema

Oct 2017 - Jun 2018 (8 months)

Assisted in bar operations and stock management. Responsible for cash handling, cleaning, and customer service during events.

Customer Service Event Coordination Teamwork Communication

Stock Assistant

Selfridges

Feb 2015 - Mar 2015 (1 month)

Replenished stock, maintained shop floor standards, and provided customer service. Assisted in visual merchandising and stock organization.

Customer Service Teamwork Communication Product Knowledge

Project Leader

Miller Patterson

Mar 2011 - Oct 2014 (3 years 7 months)

Led projects, coordinated with managers, and facilitated team-building activities. Developed marketing strategies and improved communication skills.

Project Management Team Leadership Marketing Networking Public Speaking Communication Team Building Strategic Planning

Education

Degrees, certifications, and relevant coursework

Bedfordshire University

BA Honours, Media Performance

2023 - 2024

Studied BA Honours Media Performance, focusing on various aspects of media production and performance techniques.

Miller Patterson

Project Leader, Marketing

2011 - 2014

Engaged in direct marketing, leading projects, networking, and team building while developing skills in public speaking and understanding diverse cultures.