Ameera Cassim

Managed multi-channel customer support and large B2B orders, created quotes, and coordinated international logistics across the UK, EU, and USA. Handled order entry, inventory tracking, payment disputes, and vendor coordination while mentoring new hires.

Led QA for retention and conversion teams, improving service consistency through standardized scorecards and coaching. Oversaw end-to-end office operations, vendor management, HR administration, and procurement.

Provided hands-on experience in agent evaluation, coaching, QA program development, recruitment support, and front-office administration.

Handled customer inquiries and resolved complaints professionally, escalating complex issues to ensure timely resolution.

Delivered daily relief teaching and provided administrative and clerical support within the school library.

Managed cashier operations, captured and processed invoices, assisted with stock control and customer prescriptions.

Completed Microsoft Excel: Beginners to Advanced course on Udemy in February 2021.

Completed a Diploma in Human Resources from Alison in April 2020.

Completed Level 1 First Aid training at National First Aid Academy in July 2019.

Completed Technical Support NQF Level 4 at Berea Technical College in November 2009.

Completed Matric at Isipingo Secondary School in January 2008.