Open to opportunities

Melani Chirambo

@melanichirambo

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Operations Manager and e-commerce specialist optimizing global marketplaces, SOPs, and supplier performance.

South Africa

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What I'm looking for

I’m looking for a remote-first role where I own end-to-end e-commerce and marketplace operations—optimizing SOPs and KPIs, coordinating suppliers and fulfilment, and using contract-aware compliance to protect margin and customer satisfaction.

I’m a results-driven Operations Manager and E-commerce specialist with 6+ years of experience owning end-to-end operations across global marketplaces, remote teams, and multi-channel fulfilment environments.

I bring hands-on execution across Shopify, Amazon Seller Central, Takealot, Makro, eBay, Magento, and MintSoft ERP/WMS/OMS, with a strong focus on supplier purchasing, drop-shipping reliability, and inventory reconciliation. I monitor KPIs like order accuracy, fulfilment speed, supplier SLA adherence, and return rates to drive data-informed improvements.

My work consistently translates into measurable outcomes—reducing fulfilment-related customer complaints by 40%, streamlining SOP onboarding from one week to three days, and cutting customer escalations by 50% through proactive ETA communication and returns management.

As an LLB-qualified professional, I apply contract awareness to vendor contract reviews, SLA enforcement, and risk identification—supporting compliance, vendor reliability, and smoother commercial partnerships. I’m remote-first by design and have supported SA, UK, and US-facing teams across GMT, CET, and EST time zones.

Experience

Work history, roles, and key accomplishments

Operations Manager

Partao

Aug 2025 - May 2026 (9 months)

Owned end-to-end e-commerce operations including supplier purchasing, drop-shipping fulfilment, order execution, and cross-functional coordination. Managed PO workflows, SOP development, KPI tracking, and vendor contract reviews with compliance and risk awareness.

E Commerce Operations Purchasing Inventory Reconciliation SOP Development KPI Tracking Order Accuracy Contract Review Risk Management Shopify Amazon Seller Central Takealot Makro eBay Magento Mintsoft

Relationship Manager

FlyTech

Jul 2024 - Mar 2026 (1 year 8 months)

Provided process-driven remote operational support to enable the sales function through CRM accuracy, workflow execution, and follow-up management. Managed daily HubSpot updates and billing administration using Stripe and Dropbox Sign.

CRM Administration HubSpot Operational Workflow Execution Billing Administration Stripe

E-Commerce Ops Coordinator

Music Box (UK)

Sep 2025 - Dec 2025 (3 months)

Supported multi-platform e-commerce operations for a UK retailer by managing the order and fulfilment lifecycle via MintSoft integrated with multiple sales channels. Monitored WMS activity, handled inventory visibility issues, and resolved customer queries and returns.

E Commerce Operations Mintsoft Shopify Etsy Amazon Not On The High Street WMS Out of Stock Notifications Customer Support Returns Management ETA Communication

E-Commerce Manager

HomesentialsPlaza

Sep 2024 - Jul 2025 (10 months)

Oversaw full-cycle e-commerce operations across Takealot, Shopify, Amazon Seller Central, Makro Seller Portal, and eBay, focusing on platform performance, listing quality, and inventory integrity. Managed dynamic pricing and resolved inventory discrepancies and vendor billing disputes using contract/compliance knowledge.

Takealot Shopify Amazon Seller Central Makro Seller Portal eBay Platform Administration Listing Optimization Dynamic Pricing Inventory Management Inventory Reconciliation Contract Review Compliance Supplier Coordination Competitive Analysis

Executive Assistant (Legal Ops)

Inscore Law Corporation

Nov 2024 - Jan 2025 (2 months)

Provided legal and administrative support to a senior attorney and paralegal in a US-based law firm. Drafted and formatted court filings and contracts, managed legal calendars and deadlines, and streamlined document workflows using Clio and Office 365.

Legal Administrative Support Court Filing Legal Calendar Clio Office 365 Slack US Legal Protocols

Brand Consultant - PUIG

African Sales Company (ASCO)

Sep 2023 - Mar 2024 (6 months)

Represented the PUIG luxury fragrance portfolio in high-traffic retail environments to drive brand awareness, loyalty, and sales conversion. Managed in-store brand presentation and seasonal promotional alignment and exceeded monthly sales targets through consultative selling and upselling.

Consultative Selling Upselling Product Knowledge Brand Awareness Brand Loyalty Retail Sales Seasonal Promotional Alignment

Virtual Assistant - Airbnb Ops

Source Consulting

Jun 2021 - Apr 2023 (1 year 10 months)

Managed end-to-end Airbnb operations including listing optimisation, calendar synchronisation, guest communication, and check-in/check-out coordination. Provided CRM and outbound sales support using HubSpot and Streak to support global client records and proposals.

Airbnb Operations Listing Optimization Guest Communication Superhost Responsiveness HubSpot Streaks CRM Support Outbound Sales Sales Proposals

E-Commerce Sales & Admin Manager

Bookit Books (Kourse Publishing)

Jan 2020 - Apr 2023 (3 years 3 months)

Directed e-commerce operations, digital marketing, and back-office support for a South African online bookstore. Managed product listings and SEO tagging, built sales funnels and discount strategies, and ran email marketing campaigns while recruiting and training seasonal staff.

E Commerce Operations Digital Marketing Product Listing SEO Tags Sales Funnels Discounting Strategies Email Marketing Mailchimp Canva Staff Recruitment Corporate Trainer

Sales & Training Manager

GGF Marketing (Telecoms)

May 2016 - Feb 2017 (9 months)

Advanced from trainee to Training Manager in a performance-driven telecoms marketing firm. Led onboarding and delivered workshops focused on customer service and lead conversion.

Onboarding Customer Service Lead Conversion Corporate Trainer