Darlene Draper

I’m a customer service professional with 22+ years of experience supporting customers in high-volume call centers, healthcare environments, and remote service roles. I’m known for patience, empathy, and strong problem-solving skills.

In my DOD Customer Patient Assistant role, I assisted Department of Defense beneficiaries with patient-related inquiries by providing clear guidance on procedures, deliveries, and support resources. I documented interactions accurately using required systems and followed federal service protocols.

Previously, I served as a Customer Service Representative handling inbound and outbound calls across multiple programs, including the Witt O’Brian Campaign and Solutran Project. I performed data entry, account updates, and account notations while supporting supplemental benefits and rewards programs for members.

Earlier, I delivered remote and in-store customer service for JOS. A. Bank customers—helping with online orders, returns, payments, and store-related inquiries. Across roles, I’ve maintained confidentiality and compliance, and I’ve been recognized for outstanding customer service, perfect attendance, and reliability.