Dariz Micah Martinez

Throughout my professional journey, I have accumulated over a year and nine months of experience as a medical biller, where I honed my skills in handling various communication channels, including chats, emails, and outbound calls. My role at NTT DATA SERVICES involved taking outbound calls to health insurance providers to inquire about patient claims, resubmitting corrected claims, and resolving claims denials while verifying patient eligibility using tools like Epic and ACE.

In addition to my medical billing experience, I served as a Resident Support Agent at DEEL CORP, where I engaged in inbound calls to assist residents living in properties under the amenity program. My commitment to exceptional service was evident as I consistently went the extra mile to resolve issues, whether it was helping residents access their smart locks or coordinating with internet providers to address connectivity problems. My proficiency in tools such as Zendesk and Microsoft Office has enabled me to excel in special projects and maintain accurate records.