Darius Hecico
@dariushecico
German-fluent tech customer support specialist focused on fast, friendly problem solving.
What I'm looking for
I grew up in Germany and speak German fluently, written and spoken. Through my experience in customer service and customer support, I’ve built strong communication skills and a calm, professional approach with customers.
From 2021-2023, I provided technical support for Google Nest smart home devices, assisting customers with setup, troubleshooting, connectivity issues, and general product support while ensuring a professional customer experience. I prioritize reliability, friendliness, and efficient problem-solving in every interaction.
In 2023-2024, I managed B2B customer support for SunlitSolar in Germany. I helped business clients with inquiries, coordination, and account support while contributing to building and improving the company’s customer support team structure.
From 2024-2026, I provided gaming customer support at Side Inc., helping players with account issues, technical problems, and in-game support. I aim to deliver fast, professional, customer-focused service and turn complex issues into clear next steps.
Experience
Work history, roles, and key accomplishments
Gaming Customer Support
Side Inc.
Jan 2024 - Jan 2026 (2 years)
Provided gaming customer support at Side Inc., assisting players with account issues and technical problems. Communicated with players in-game while delivering fast, professional, customer-focused service.
B2B Customer Support
Sunlit Solar
Jan 2023 - Jan 2024 (1 year)
Managed B2B customer support for SunlitSolar in Germany, assisting business clients with inquiries, coordination, and account support. Helped build and improve the company’s customer support team structure.
Tech Customer Support
Sykes Enterprise
Jan 2021 - Jan 2023 (2 years)
Provided technical customer support for Google Nest smart home devices, handling setup, troubleshooting, and connectivity issues. Delivered a professional customer experience through clear communication and efficient problem-solving.
Education
Degrees, certifications, and relevant coursework
Intermediate School
Intermediate School Certificate
2016 - 2017
Completed intermediate school from 2016 to 2017 and earned an intermediate school certificate.
Lower Secondary School
Lower Secondary School
2012 - 2016
Completed lower secondary school education in Germany from 2012 to 2016.
Primary School
Primary School
2008 - 2012
Completed primary school education in Germany from 2008 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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