Marko Ljuboja

Providing remote technical support for IBM storage solutions, including Spectrum Scale (GPFS) management and troubleshooting. Handling customer cases, collaborating with engineering teams, and assisting clients in configuring and optimizing storage solutions.

Provided support to clients via chats, tickets, and phones, installing and configuring software, monitoring system performance, and troubleshooting issues. Managed webservers, performed migrations, and ensured security through access controls, backups, firewalls, and server hardening.

Managed incoming calls and customer service inquiries, identifying and assessing customers' needs to achieve satisfaction. Generated sales leads and provided product/services information, resolving emerging problems with accuracy and efficiency.

Provided exceptional customer service involving receipt and payment of cash in a high-volume sales environment. Accountable for monthly new account production, cross-selling bank services, and compiling security transaction records.

Answered incoming customer calls regarding billing issues, product problems, and service questions. Maintained customer records, resolved product or service problems, and cross-sold products and services.

Completed the cPanel & WHM Administrator Certification (CWA) in June 2019.

Completed the Five Stages of Sales Talk training in 2011.

Passed the Authorized insurance representative exam in 2010.

Completed the national program for recognizing counterfeit bills in 2010.

Pursued an undergraduate university course in Economics, with studies ongoing as of October 2009.