karmela horvat
@karmelahorvat
German-speaking customer support consultant with call-center and technical experience.
CroatiaWhat I'm looking for
I’m a German-language Customer Support Consultant who thrives in a fast, customer-focused call-center environment. For the past five years, I’ve delivered customer service and technical support, including “Deutsche Telekom” support for Internet and telephone issues.
Beyond Telekom, I’ve worked on projects for Zalando and EON, and “last year for Stelantis.” I especially enjoy helping customers beyond sales—ensuring they get the solution they need with “patience and composure,” and the right calm attitude.
My background also includes accounting and IT teaching, so I’m comfortable switching between technical and operational tasks. I hold an ECDL certificate (Windows Explorer, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Internet, Microsoft Outlook) and have experience with “Leitung des Projekts - Übersetzung und Erstellung” of a company website for Metalkod d.o.o.
Experience
Work history, roles, and key accomplishments
Customer Service Rep
Zalando
Jul 2025 - Sep 2025 (2 months)
Provided German-language customer support as part of a call-center project for Zalando.
Customer Service Rep
Magenta
Jul 2025 - Sep 2025 (2 months)
Provided German-language customer support as part of a call-center project for Magenta.
Customer Service Rep
E.ON
Jul 2025 - Sep 2025 (2 months)
Provided German-language customer support as part of a call-center project for E.ON.
Customer Service Rep
Deutsche Telekom
Jul 2025 - Sep 2025 (2 months)
Provided German-language customer support as part of a call-center project for Deutsche Telekom, including technical support for customers with internet or telephone problems.
Customer Service Rep
Takata Returns
Jul 2025 - Sep 2025 (2 months)
Provided German-language customer support as part of a call-center project for Takata Returns.
Accountant
Metalkod Ltd
Mar 2007 - Mar 2010 (3 years)
Handled accounting duties at Metalkod Ltd, including data collection, statistics, final calculations, and preparation and further execution of offers and work orders.
Accountant
Gramex d.o.o. Prelog
Jan 1995 - Jan 2000 (5 years)
Worked as an accountant at Gramex d.o.o. Prelog, covering bookkeeping, invoicing, balance sheet work, VAT and salary calculations, payments, international payment processing, and correspondence with business partners.
Education
Degrees, certifications, and relevant coursework
German Language Test (B2)
German Language Proficiency Test (B2), German Language
Completed a German language proficiency test at B2 level.
Training for Self-Employed Accountants
Training for Self-Employed Accountants, Accounting
Completed training for self-employed accountants.
European Computer Driving Licence (ECDL)
European Computer Driving Licence (ECDL), Computer Skills
Activities and societies: Windows Explorer; Microsoft Word; Microsoft Excel; Microsoft Access; Microsoft PowerPoint; Internet; Microsoft Outlook
Earned the ECDL (European Computer Driving Licence) certificate covering common Microsoft and internet applications.
Pedagogical University in Čakovec
Pedagogical-Psychological Training, Pedagogy and Psychology
1999 - 2000
Completed pedagogical-psychological training at the Pedagogical University in Čakovec.
Faculty of Organization and Informatics (FOI)
Diploma in Informatics (VSS), Computer Science
Completed a diploma in informatics (VSS) at the Faculty of Organization and Informatics in Varaždin.
High School in Varaždin
High School Diploma, Mathematics and Computer Programming
1984 - 1988
Completed secondary education in Varaždin with a focus on mathematics and computer programming.
Tech stack
Software and tools used professionally
Availability
Location
CroatiaAuthorized to work in
Job categories
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