Open to opportunities

Mateo Agatić

@mateoagati

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Detail-driven junior QA tester and software testing candidate focused on methodical verification.

Croatia

Message

What I'm looking for

I’m looking for a junior QA or software testing role where my attention to detail and methodical approach are valued, and where I can learn quickly while validating software from day one.

I’m a Computer Science student and QA-focused candidate with nearly four years of experience in customer-facing roles where careful, detail-oriented work and following procedures mattered.

I enjoy understanding how software works, analysing a problem before solving it, and learning new technologies to build practical technical skills. Academic projects covered requirement analysis, relational databases, and technical documentation.

In my University project “SKILLer – Desktop Application (Java),” I helped define requirements and functionality, built Java GUI forms, stored user data in a MySQL database, and verified that entered and stored data appeared correctly during development.

I’m looking for a junior QA or software testing role where attention to detail and a methodical approach matter from day one, so I can contribute to reliable, well-validated software.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Hrvatski Telekom d.d.

Mar 2024 - Jun 2025 (1 year 3 months)

Checked customer data entered into internal systems against updated records, correcting mismatches. Followed procedures for handling cases and protecting personal data, investigating issues, resolving or escalating them, and communicating outcomes to customers.

Data Protection Microsoft Office Record keeping Escalation Management

Field Sales Representative

Hrvatski Telekom d.d.

Nov 2023 - Feb 2024 (3 months)

Presented telecom products and offers to customers and explained available options based on customer needs. Worked with a field team to advise customers and meet sales targets.

Field Sales Sales Targets

Cashier / Sales Clerk

Hattrick-PSK

Jan 2023 - Oct 2023 (9 months)

Processed customer payments and handled cash accurately during daily shifts. Performed cashier duties and kept the point of sale stocked and tidy.

Cash Handling Payment Processing Payments Store and POS Maintenance

Courier

GLS

Jul 2021 - Mar 2022 (8 months)

Delivered packages along assigned routes and handled cash-on-delivery payments. Communicated with customers and coordinated with the delivery team.

Cash On Delivery Delivery Coordination

Education

Degrees, certifications, and relevant coursework

Polytechnic of Rijeka

Professional Study in Computer Science, Computer Science

2024 -

Ongoing Professional Study in Computer Science at Polytechnic of Rijeka (expected completion 2027). Academic work includes requirement analysis, relational databases, and technical documentation.