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daria del rosario

@dariadelrosario1

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Appointment scheduler at Remote Operations coordinating client calendars and confirmations across US time zones.

Dominican Republic

Message

What I'm looking for

I'm seeking a role supporting US-based organizations with remote appointment scheduling and customer service.

At Remote Operations, I manage appointment scheduling, calendar coordination, and confirmations for clients across US time zones.

I handle inbound and outbound calls to book, reschedule, and verify appointments, maintaining 98%+ accuracy.

I update CRM and digital scheduling platforms in real time to prevent double-booking and resolve scheduling conflicts.

Previously, I handled member and provider inquiries about medical coverage, claims, and benefits while following HIPAA guidelines. I support customers in English and Spanish.

Experience

Work history, roles, and key accomplishments

Current

Remote Appointment Scheduler & Customer Service Specialist

Current

Remote Operations

Jan 2025 - Present (1 year 8 months)

Manage end-to-end appointment scheduling, calendar coordination, and confirmations for clients across US time zones. Handle high-volume inbound and outbound communications to book, reschedule, and verify appointment details with 98%+ accuracy.

Appointment Scheduling Calendar Coordination Conflict Resolution Rescheduling Confirmation Tracking CRM Online Scheduling Tools Customer Service Inbound Calls Outbound Calls Active Listening De Escalation Techniques

Call Center Customer Service Representative

Medical Insurance Services

Handled high-volume phone interactions from health plan members and providers regarding coverage, claims, and benefit verification. Adhered strictly to patient privacy regulations (HIPAA guidelines) and medical confidentiality standards during all member communications.