At CCD Health (Radiology Associates Imaging), I handle inbound scheduling and patient communications for diagnostic imaging centers. I maintain an average call handle time of 3 to 4 minutes while verifying insurance and handling sensitive records in accordance with HIPAA guidelines.
As a freelance Virtual Administrative & Support Assistant, I used Gemini and ChatGPT to support research and draft communications. I also managed digital schedules and email inboxes, with a focus on accurate administrative work.
