Jean Martinez

I’m a bilingual call center agent with 4+ years of experience in customer service, technical support, and order management in fast-paced environments. I focus on problem-solving, handling sensitive information responsibly, and using digital tools to keep every case moving.

In Contact Center Dominicana, I scheduled medical appointments by phone, entered physician orders, and verified patients’ health insurance coverage to ensure accurate service processing. I coordinated between patients, healthcare providers, and insurers while managing appointments, orders, and sensitive data through digital systems.

At United Nearshore Operations (UNO), I supported customers from multiple online retail stores via chat, email, and phone. I processed orders, tracked shipments, resolved complaints, and used CRM platforms for case tracking and customer follow-up—often handling multiple conversations at once.

Previously at VoiceTeam, I delivered chat-based technical support for mobile services and assisted with personal debt consolidation cases. I consistently logged interactions in internal systems and resolved technical and financial issues in English and Spanish.