Dara Singh 20 Malhotra

I’m a global customer success and quality assurance professional with 15+ years of cross-continental experience. I’m known for delivering exceptional customer experience while driving measurable improvements through process optimization, KPI reporting, and strong stakeholder engagement.

In recent roles, I’ve led QA for global clients across USA, Mexico, Europe, and Asia-Pacific, achieving 98% quality compliance. I also leveraged AI tools and pivot-table analytics to reduce defects by 35% and built Google Sheets dashboards for weekly stakeholder reporting.

Alongside customer success, I’m expanding into end-to-end agriculture export/import consulting and international documentation services. I advise on trade documentation for agricultural commodities and target markets such as USA, Europe, the Middle East, and Asia-Pacific.

I bring deep expertise in phytosanitary certificates, certificates of origin, bill of lading, invoices, packing lists, proforma invoices, and letter of credit (LC) management—backed by knowledge of APEDA, FSSAI, DGFT, Codex Alimentarius, EU SPS, and US FDA import requirements. I’m open to forward-thinking organizations where I can contribute immediate value using AI-powered market intelligence, compliance rigor, and analytics-driven execution.