Open to opportunities

dan YELL

@danyell

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Dedicated IT professional with a Google IT Support Certificate.

United States

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What I'm looking for

I am looking for an entry-level IT role that fosters growth and learning.

I am a dedicated IT professional with a Google IT Support Professional Certificate and a diverse background in education, customer service, and technology. My journey has equipped me with essential skills in troubleshooting, system administration, and customer support, which I am eager to apply in an entry-level Information Technology role. I thrive on solving problems and enhancing user experiences, making me a valuable asset to any organization.

Throughout my career, I have successfully designed and delivered virtual lessons as an Online Chess Instructor, where I honed my communication and technical troubleshooting skills. My experience as a Receptionist further solidified my customer service abilities, allowing me to efficiently resolve inquiries and manage office technology. I am passionate about continuous learning and have completed hands-on projects that demonstrate my capability in IT support, including configuring virtual network environments and setting up secure home networks.

Experience

Work history, roles, and key accomplishments

Online Chess Instructor

Self-Employed

Jan 2020 - Dec 2024 (4 years 11 months)

Designed and delivered virtual chess lessons, adapting to diverse skill levels, improving student performance. Utilized online platforms to manage classes, troubleshoot technical issues, and ensure seamless user experiences.

Troubleshooting Communication Problem Solving

Receptionist

Nolan Taft Property Management

Jan 2014 - Dec 2020 (6 years 11 months)

Provided exceptional customer service, handling inquiries from tenants and vendors, resolving issues efficiently. Managed office technology, including computers, printers, and phone systems, performing basic troubleshooting.

Customer Service Troubleshooting Scheduling

English Teacher

Various Schools

Jan 2012 - Dec 2013 (1 year 11 months)

Taught English to non-native speakers in classroom settings, fostering cross-cultural communication and adaptability. Integrated technology for lesson delivery, including multimedia tools and online resources.

Classroom Management Cross Cultural Communication Integration Technologies

Education

Degrees, certifications, and relevant coursework

Coursera

Certificate, IT Support Professional

2024 - 2025

Completed five courses covering troubleshooting, customer service, networking, system administration, and practical AI applications. Prepared for CompTIA A+ certification with hands-on labs and real-world projects. Equivalent to 15 college credits (ACE® approved).