At GULF BANK, I designed customer segmentation frameworks and differentiated value propositions across Business Banking, Affluent, Mass Affluent, Youth, and Salary segments. I also led proposition lifecycle work spanning pricing, acquisition, engagement, and retention.
At IGI & Co, I led marketing strategy and digital growth across premium esthetics and dental clinics. Integrated campaigns increased brand visibility and lead generation by 20%, while performance-driven initiatives improved retention by 15% and conversion rates by 20%.
At NATIONAL BANK OF KUWAIT, I developed propositions for Affluent, Kuwaiti Adults, Expats, and Non-Residents. I also helped structure and market an NBK Home Mortgage product with NBK Lebanon and developed an online money transfer service for the Expat proposition.
My work has included directing go-to-market strategies for Kuwait’s first Visa Infinite card, Expats Loan, and WISE Investment, as well as creating customer analytics and KPI frameworks. I hold an MBA from Ecole Supérieure des Affaires (ESA) and a BS in Business Marketing from Lebanese American University (LAU).

