Open to opportunities

Danuer Caceres

@danuercaceres

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Customer Service & Retention Specialist with an Accounting degree and strong communication and problem-solving skills.

Colombia

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What I'm looking for

I’m looking for a role where I can deliver exceptional customer support, contribute to accurate accounting work, and improve digital experiences through web development—working with a team that values continuous improvement and data-driven decisions.

I am a customer-focused professional with experience in Customer Service and Retention Specialist roles, skilled in communication, problem-solving, and building strong relationships with clients. I have experience handling inbound and outbound calls, resolving customer concerns, reducing cancellations, and improving customer satisfaction while maintaining a professional and positive experience.

In addition, I hold a degree in Accounting, which has strengthened my analytical skills, attention to detail, organization, and ability to manage financial and administrative tasks efficiently. I am passionate about helping customers, working in fast-paced environments, and continuously growing both personally and professionally.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Rep

Current

Accedo Santander

Apr 2024 - Present (2 years 2 months)

Resolved customer complaints and claims, providing telephone-based information and assistance while collaborating with the team to support customer satisfaction.

Claims Processing Customer Support Customer Satisfaction Problem Solving Team Collaboration Multitasking

Logistics Operator

IG International Malta

Nov 2022 - Nov 2023 (1 year)

Coordinated shipment receiving, inventory tracking, and stock control, including preparing and dispatching products and supporting distribution route planning.

Stock Control Route Planning Logistics Operations Data Entry

Customer Service Agent

Teleperformance

Dec 2021 - Sep 2022 (9 months)

Handled high volumes of customer inquiries and complaints in a fast-paced call center, documenting issues accurately in CRM and providing clear resolutions.

CRM Software Call Center Support Complaint Resolution Communication Multitasking Attention To Detail Problem Solving

Freelance Web Developer

Freelancer

Feb 2021 - Nov 2021 (9 months)

Developed and launched responsive websites using HTML, CSS, and JavaScript, improving performance and user experience through optimization and troubleshooting.

HTML CSS JavaScript Responsive Web Design Website Optimization User Experience

Account Assistant

Importaciones Ltda

Jan 2018 - Dec 2019 (1 year 11 months)

Maintained client payrolls and processed accounting transactions, including invoice posting and bank reconciliations, to ensure accurate customer payment and banking records.

Payroll Support Transaction Posting Bank Reconciliation Accounts Receivable Payable Invoice Processing Payments

Head of Operations

Construaluvidrios

Feb 2015 - Dec 2017 (2 years 10 months)

Led and managed the operations team, implementing systems and process improvements to increase efficiency and productivity, reduce costs, and improve overall performance.

Operations Management Team Leadership Process Improvement Budgeting Project Management Data Analysis