Daanish Furniturewala

I am a Customer Success Manager with a passion for delivering exceptional customer support and enhancing overall customer experiences. Currently, I work at GRG India, where I manage high-volume support operations and ensure timely responses in line with service level agreements (SLAs). My role involves training and mentoring junior agents, which has significantly improved our team's efficiency and service quality.

Previously, I served as a Customer Success Associate at Zi Systech, where I honed my skills in handling customer inquiries and resolving issues effectively. I consistently maintained a customer satisfaction score above 90% by focusing on first-contact resolution and actively collaborating with internal departments to streamline processes. My commitment to analyzing customer feedback has led to actionable insights that improved our service delivery and customer satisfaction scores.