Ripan Paul

I'm a customer support professional with 3 years of experience

handling high-volume customer interactions for international

clients, including the Amazon North America process at

Teleperformance — one of the world's largest customer experience

companies.

In my current role, I manage end-to-end customer queries

including order issues, escalations, returns, and account

concerns for US-based customers — entirely in English, on

US business hours. I'm fully comfortable working night shifts

aligned to North American timezones and have been doing so

consistently for years.

What sets me apart from a typical support associate:

- I hold an IBM AI Product Management Certificate and a

Google Project Management Certificate—meaning I understand

how products are built, not just how to support them.

- I have hands-on experience with the Amazon ecosystem.

including e-commerce workflows, customer escalation handling,

and maintaining high CSAT standards in a fast-paced

environment.

- I'm a strong written and verbal English communicator.

comfortable with async communication tools and

remote-first workflows.

I'm now looking to transition into a remote customer support.

or Customer Success role with a US, UK, or global SaaS or

e-commerce company — where I can bring my customer empathy,

product awareness, and international communication experience

to a team that values remote talent.

I'm available immediately, fully set up for remote work.

and aligned to US time zones.