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Jyoti Shakya

@jyotishakya

I have maximum experience with us health care domain. Dedicated to focus on High dollar claims to ensure prompt payment and revenue integrity.

India

Message

What I'm looking for

I'm seeking challenging assignments across the industry and am flexible about my career needs.

I started my journey with healthcare domai in 2018 with R1 RCM. I have worked on almost every denial, like Authorization, cob, tfl, medical messecity claim not on file etc. i have strong knowledge of denial management and AR follow up.

At Arvato Bertelsmann Pvt. Ltd., I handle customer issues for the eBay Australia process, including billing, listings, and shipping. I also resolve disputes between buyers and sellers.

I respond to customer complaints and feedback, and received the Voice of Customer award for receiving the maximum thank-you emails from customers.

At Exl Service.Com (I) Pvt. Ltd., I handled customer emails for the Scottish Power utilities process, aiming to provide an accurate response at first contact. I also passed queries to the correct department and applied process updates.

Experience

Work history, roles, and key accomplishments

Senior analyst

R1 RCM

Apr 2018 - Aug 2026 (8 years 4 months)

Denial management and follow up.

RCM US Healthcare Processes Medical Billing

Process Associate

Arvato Bertelsmann Pvt. Ltd.

Aug 2016 - Apr 2018 (1 year 8 months)

Dealt with selling department issues such as billing, listing, and shipping. Handled customer complaints and feedback, and resolved disputes between buyers and sellers.

Customer Service Dispute Resolution Billing Listings Shipping Email Support

Process Associate

Exl Service.Com (I) Pvt. Ltd.

Feb 2015 - Aug 2016 (1 year 6 months)

Received customer emails and sent accurate responses in first contact. Handled irate customers, passed queries to correct departments, and completed daily targets.

Email Support Customer Service Query Resolution Target achievement