Danilo Popadic

I am a customer-focused chat support specialist with hands-on service experience in fast-paced hospitality environments and current studies in Security Management. I combine strong written communication, active listening, and multitasking to resolve inquiries clearly and calmly.

My background as a waiter trained me to handle complaints professionally, train new staff, manage transactions accurately, and maintain high standards of client satisfaction. I leverage these skills to provide reliable digital support, follow protocols, and explain complex information simply.

I am committed to continuous learning, maintaining privacy and security awareness, and fostering positive, patient interactions that build trust and loyalty in every customer conversation.