At Wolt, I provide live chat support across multiple European markets, handling about 90–100 simultaneous customer chats per shift. I resolve most issues independently and maintain CSAT scores typically between 80–100% by de-escalating difficult interactions and aligning refund decisions with policy.
At Webo Holic, I answered client inquiries through email, messaging, and phone, explaining technical concepts in clear, accessible language. Earlier, I supported clients at Bezbednost J.T.P. d.o.o. and wrote and fact-checked daily news articles as a Journalism Intern at Telegraf Media Group.
