Open to opportunities

Nikola Ilic

@nikolailic

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Freelance chat support agent delivering responsive customer service through clear communication and problem-solving.

Serbia

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What I'm looking for

I’m looking for freelance chat support work where I can deliver fast, professional responses, resolve product and order issues clearly, and maintain strong customer satisfaction through communication, problem-solving, and reliable multitasking.

I’m a motivated, detail-oriented professional with a background in business and entrepreneurship. I focus on strong communication and reliable support, especially in fast-paced chat environments.

Since 2022, I’ve worked as a Freelance Chat Support & Customer Service professional (Remote), providing real-time chat support to international clients. I respond professionally and quickly, handling product inquiries, troubleshooting, and order-related issues.

I work to maintain high levels of customer satisfaction by using clear communication and effective problem resolution. I’m comfortable managing multiple conversations simultaneously while meeting response-time targets, using various online tools and platforms for communication and task management.

I’m fluent in English and Serbian, and I’m seeking a freelance Chat Support Agent role where I can deliver excellent customer experience and support.

Experience

Work history, roles, and key accomplishments

Current

Chat Support Agent

Current

Freelance

Jan 2022 - Present (4 years 2 months)

Provided real-time chat support to international clients, delivering timely and professional responses to product inquiries and order-related issues. Maintained customer satisfaction through clear communication while managing multiple conversations efficiently using online tools.

Live Chat Support Customer Service Customer Communications Problem Solving Market Research Critical Thinking Computer Literacy