ISIsrael Silva
@israelsilva
Customer service professional delivering efficient multi-channel support and strong problem-solving.
BrazilWhat I'm looking for
I am a customer service professional with over two years of hands-on experience providing phone, email and in-person support to improve customer satisfaction and resolve product inquiries. I regularly used Google Drive, Google Docs and Office 365 to manage interaction records, created support tickets, and collaborated with teams to troubleshoot complex issues while reducing response times through time-management strategies.
I bring sales experience, negotiation skills and a team-oriented approach, and I'm building technical capabilities in Power BI, Python, Node and front-end technologies (JavaScript, HTML5/CSS3, React, MySQL). I am committed to fostering positive client relationships and contributing to team goals in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Hiperideal
May 2022 - Apr 2024 (1 year 11 months)
Provided in-person and multi-channel customer support at Hiperideal, managed product inquiries and pricing checks, and improved response times through time-management strategies to achieve high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Escola Polivalente de Amaralina
High School Diploma, Secondary Education
2016 - 2018
Completed secondary education at Polivalente de Amaralina from 2016 to 2018.
Escola Municipal Teodoro Sampaio
Elementary School, Elementary Education
2009 - 2015
Completed elementary education at Teodoro Sampaio from 2009 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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