Israel Silva
@israelsilva
Customer service professional delivering efficient multi-channel support and strong problem-solving.
BrazilWhat I'm looking for
I am a customer service professional with over two years of hands-on experience providing phone, email and in-person support to improve customer satisfaction and resolve product inquiries. I regularly used Google Drive, Google Docs and Office 365 to manage interaction records, created support tickets, and collaborated with teams to troubleshoot complex issues while reducing response times through time-management strategies.
I bring sales experience, negotiation skills and a team-oriented approach, and I'm building technical capabilities in Power BI, Python, Node and front-end technologies (JavaScript, HTML5/CSS3, React, MySQL). I am committed to fostering positive client relationships and contributing to team goals in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Hiperideal
May 2022 - Apr 2024 (1 year 11 months)
Provided in-person and multi-channel customer support at Hiperideal, managed product inquiries and pricing checks, and improved response times through time-management strategies to achieve high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Escola Polivalente de Amaralina
High School Diploma, Secondary Education
2016 - 2018
Completed secondary education at Polivalente de Amaralina from 2016 to 2018.
Escola Municipal Teodoro Sampaio
Elementary School, Elementary Education
2009 - 2015
Completed elementary education at Teodoro Sampaio from 2009 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Interested in hiring Israel?
You can contact Israel and 90k+ other talented remote workers on Himalayas.
Message IsraelFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
