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Matija Popovic

@matijapopovic

Message

I generate qualified B2B pipeline through high-volume outbound prospecting and CRM management.

Serbia

Message

At Mitto, I manage outbound prospecting across US and APAC markets, researching target accounts and decision-makers through email outreach and cold calling. I qualify 1,000+ leads monthly, exceed SDR KPIs by 100%+, and maintain clean Salesforce data.

I also bring customer support and English instruction experience, with a record of resolving 50+ daily Zendesk tickets at 95%+ customer satisfaction and coaching professionals in Business English.

Experience

Work history, roles, and key accomplishments

Sales Development Representative

Mitto

Jan 2025 - Jan 2026 (1 year)

Managed outbound prospecting across US and APAC markets, identifying target accounts and decision-makers through research, email outreach, and cold calling. Researched and qualified 1,000+ leads monthly, exceeding SDR KPIs by 100%+ in lead generation and CRM management.

B2B Sales Lead Generation Outbound Prospecting Cold Email Cold Calling ICP Research Lead Qualification CRM Management Salesforce Apollo LinkedIn Sales Navigator Crunchbase Similarweb

Customer Support Representative

Beotrans Ltd

Jan 2024 - Jan 2025 (1 year)

Resolved 50+ tickets daily via Zendesk, covering shipment updates, delivery issues, and logistics inquiries. Maintained a 95%+ customer satisfaction rating through timely, solution-oriented support.

Customer Support Zendesk CRM Management Logistics Coordination Problem Solving

English Language Instructor

Strawberry

Jan 2022 - Jan 2024 (2 years)

Delivered personalized English training to students, professionals, and international clients through individual lessons. Prepared students for FCE, CAE, TOEFL, and university entrance exams, achieving a 95%+ success rate.

English Teaching Exam Preparation Business English Communication Skills Coaching