Danilis Delrio

I’m a customer-focused professional with 9+ years of experience meeting and exceeding customer expectations through strong service, sales, and administrative support. I deliver accurate, first-contact resolution by using expert-level knowledge of industry service protocols, medical terminology, and program processes, including co-pays, scheduling, insurance verification, Medicare and Medicaid.

In my current work as a Relocation Specialist and Customer Service Representative, I guide participants through the full relocation and housing assistance process—conducting eligibility-focused housing interviews, supporting annual recertifications, verifying income, maintaining compliance, and keeping case notes current. Previously, I’ve handled high-volume call center support and patient financial services by resolving billing discrepancies, collecting co-payments, and educating clients on available resources, while also bringing technical troubleshooting experience from CRG Technical Support and scheduling expertise from Mia Aesthetics.