Daniel Ybañez
@danielybaez
I investigate fraud, verify customers, and strengthen AML compliance in high-volume financial operations.
PhilippinesWhat I'm looking for
I've supported fraud prevention and financial investigations at J.P. Morgan Chase Bank, investigating fraudulent transactions, suspicious account activity, and complex fraud claims. I managed end-to-end claims filing, status tracking, identity authentication, and case documentation under internal and federal regulatory standards.
At Cybertexex, I conducted KYC and Customer Due Diligence for new and existing accounts, validating identification documents and using OCR tools to support AML screening, compliance documentation, and audit readiness.
My customer-facing background at Convergys and Concentrix helps me deliver accurate, customer-focused resolutions while maintaining compliance standards. I also educate clients on account protection and fraud awareness to help reduce recurring security incidents.
Experience
Work history, roles, and key accomplishments
KYC/AML Officer
Cybertexex
Apr 2025 - Apr 2026 (11 months)
Conducted comprehensive KYC and Customer Due Diligence (CDD) for new and existing accounts, validating critical identification documents to ensure 100% compliance with regulatory frameworks. Utilized advanced OCR tools to streamline AML screening and maintain meticulous compliance documentation, minimizing risk and supporting audit readiness.
Managed and streamlined the end-to-end fraud claims process, assisting bankers with accurate filings, real-time status tracking, and resolving complex financial inquiries. Investigated reports of fraudulent transactions and suspicious account activity, conducting rigorous KYC verification and identity authentication protocols.
Technical Sales Representative
Convergys/Concentrix
Jun 2021 - Dec 2021 (6 months)
Provided guidance on plan features, usage, and promotions to help customers maximize value and save on monthly plans. Drove sales while enhancing customer experience through personalized recommendations and exceptional customer service.
Customer Service Representative
Convergys
Nov 2017 - May 2021 (3 years 6 months)
Assisted customers with inquiries, concerns, and complaints while providing prompt and professional resolutions. Guided customers through streaming services and kiosk rental processes, processed refunds, and resolved account-related issues.
Education
Degrees, certifications, and relevant coursework
Eastern Visayas State University
Bachelor in Secondary Education, Physical Education
2012 - 2016
Bachelor in Secondary Education with a focus on Physical Education, completed in 2016.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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