Open to opportunities

Mary Charlotte Mejia

@marycharlottemejia

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Detail-oriented KYC Analyst with a strong customer service background.

Philippines

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What I'm looking for

I am looking for a role that offers growth opportunities and challenges in compliance.

As a dedicated KYC Analyst with extensive experience in customer service, I have honed my skills in ensuring compliance with regulations and providing exceptional client support. My journey began at Interglobe Technologies, where I developed a strong foundation in customer service, which I further enhanced at VXI Global Holdings. My role at Citi Bank Philippines allowed me to specialize in KYC processes, where I conducted thorough research and analysis to verify customer information and ensure compliance with local and global regulations.

Currently, I am advancing my expertise as a KYC Analyst II at ING Hubs Philippines. My responsibilities include conducting Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), screening transactions, and classifying risk levels for clients. I take pride in my ability to assist clients effectively and ensure their satisfaction while adhering to strict compliance protocols. I am eager to embrace new challenges and continue my professional growth in the field of compliance and customer service.

Experience

Work history, roles, and key accomplishments

KYC Analyst II

ING

Oct 2024 - Jan 2025 (3 months)

Conducted and reviewed information to ensure Know Your Customer (KYC) and Customer Due Diligence (CDD) compliance. Performed screening and transaction monitoring for clients, classifying risk for wholesale banking.

KYC EDD Transaction Monitoring Compliance AML

KYC Analyst

Citi

Jul 2022 - Oct 2024 (2 years 3 months)

Reviewed documentation for new customer accounts and evaluated high-risk accounts. Analyzed new customer processes and policies to ensure compliance with regulations.

KYC Due Diligence Risk Assessment Compliance Account Management

Elite Customer Specialist Level 2

VXI Global Holdings

Aug 2019 - Jul 2022 (2 years 11 months)

Assisted clients effectively and ensured their satisfaction with help and assistance. Conducted research to verify information and resolve customer issues.

Customer Support Research

Customer Service Specialist

Interglobe Technologies

Aug 2018 - Aug 2019 (1 year)

Provided effective customer assistance and service, ensuring client satisfaction. Answered calls in a timely manner to address customer inquiries and concerns.

Customer Service Customer Satisfaction Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Arellano University

Bachelor's Degree, Business Administration

Undertook a Bachelor of Business Administration with a major in Marketing at Arellano University. The curriculum focused on marketing strategies, consumer behavior, and business management.

Paranaque National High School

Not specified, General Studies

Completed secondary education at Paranaque National High School. The program provided a comprehensive high school curriculum.

Philippines Merchant Marine School

Bachelor's Degree, Customs Administration

Pursued a degree in Customs Administration at Philippines Merchant Marine School. The program covered principles and practices related to customs and trade.