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Cyrus Maina

@cyrusmaina1

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Remote task specialist with Teleperformance Kenya, handling customer inquiries and maintaining accurate CRM records.

Kenya

Message

At Teleperformance Kenya, I handled customer inquiries by phone, email, and chat, followed structured guidelines, and maintained accurate CRM records. I worked remotely and met daily targets and quality standards.

At Medical Administrators KenyaLimited, I handled calls, updated customer data, scheduled appointments, and followed confidentiality and data protection guidelines. I’m also experienced in data annotation, data entry, and remote work.

Experience

Work history, roles, and key accomplishments

Contact Centre Agent

Medical Administrators Kenya Limited

Jan 2025 - Apr 2026 (1 year 3 months)

Handled inbound and outbound calls from customers and providers. Entered and updated customer data with high accuracy and followed strict confidentiality guidelines.

Customer Service Data Entry Communication Skills Confidentiality Record keeping

Customer Service Representative

Teleperformance Kenya

Jan 2025 - Apr 2026 (1 year 3 months)

Handled high volumes of customer inquiries via phone, email, and chat. Maintained accurate records in CRM systems and met daily targets and quality standards.

Customer Service CRM Data Entry Communication Skills Remote Work Time Management