Mashood Wang'oma
@mashoodwangoma
I deliver accurate remote data verification and high-volume customer support.
KenyaWhat I'm looking for
I've handled high-volume remote customer queries for T-Mobile USA, documenting every interaction accurately while meeting digital productivity and quality standards.
I've also collected, verified, and cross-checked structured field data using KoBoCollect for the County Government of Mombasa and the SANA Research Program. Across customer operations, youth affairs, mapping, and program support, I bring careful documentation, guideline adherence, clear communication, and reliable remote-work discipline to data annotation, QA, labeling, and virtual support work.
Experience
Work history, roles, and key accomplishments
Restaurant Manager
Game Of Fries Restaurant
Jan 2026 - Present (7 months)
Supervised operations, staff, and reporting; resolved customer concerns professionally.
Youth Affairs Officer
County Government of Mombasa
Jan 2024 - Dec 2025 (1 year 11 months)
Coordinated with multiple stakeholders and prepared accurate documentation and reports under deadline. Facilitated training sessions, demonstrating ability to learn and apply new guidelines quickly.
Mapping Technician (Intern)
County Government of Mombasa
Jan 2023 - Dec 2023 (11 months)
Conducted field data collection and verification using KoBoCollect, a structured digital data tool directly comparable to annotation and labeling platforms. Checked and cross-verified data for quality and accuracy before submission.
Revenue Enforcement Officer (Intern)
County Government of Mombasa
Jan 2022 - Dec 2023 (1 year 11 months)
Maintained accurate operational records and resolved compliance matters professionally.
Community Research Volunteer
SANA Research Program
Jan 2017 - Dec 2017 (11 months)
Collected and verified household survey data using KoBoCollect. Supported compilation of research findings from structured field data.
Customer Service Representative
Handled high-volume inbound and outbound customer queries remotely, maintaining accuracy and quality standards in a fully digital, target-driven environment. Accurately documented every customer interaction in line with reporting requirements.
Program Intern
Compassion International Ke387
Maintained project documentation and beneficiary records; supported M&E activities.
Education
Degrees, certifications, and relevant coursework
Maseno University
Bachelor of Arts, Development Studies with I.T
Grade: Second Class Upper Division
Bachelor of Arts in Development Studies with I.T, graduated with Second Class Upper Division.
Maseno University
Diploma, Community Development
Grade: Credit
Diploma in Community Development, graduated with Credit.
Availability
Location
KenyaAuthorized to work in
Job categories
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