Daniel Vera

Managed high call volumes, troubleshooting PBX administration and network devices. Configured IVRs and call systems, achieving a 100% customer satisfaction score. Mentored new technicians and promoted to Tier 2 support for escalations.

Processed application data for government programs in English and Spanish. Managed high call volumes, resolving client concerns and achieving top 5 agent status for technical support.

Managed system setups and repairs for over 1,000 users. Supervised technical support teams and contributed to IT policy creation, reducing incidents by 50%.

Developed software integrations for ERP systems and migrated databases to SQL Server, enhancing data reliability and system performance.

Participated in Call Quality Troubleshooting training, enhancing skills in managing and improving call quality.

Completed a college degree in Cognitive Psychology, focusing on understanding human behavior and mental processes.

Earned a college degree in Computer Software Engineering, gaining skills in software development and system integration.

Achieved a High School Degree in Computer Science and Automatic Information, laying the foundation for a career in technology.

Completed training in Preventive and Corrective Maintenance of Computers, focusing on hardware and software upkeep.

Completed a course in Web Design, learning the principles of creating and maintaining websites.

Participated in training for Human Relations and Client Service, enhancing customer interaction skills.

Completed coaching training for personal and organizational development in public service.

Completed Cyber Security Essentials training, focusing on fundamental security principles and practices.

Studied Microcomputers and Local Area Network Specialist, gaining expertise in networking and computer systems.