Teacher Alexis

I’m an IT Support specialist with a CompTIA-aligned background and a Google IT Support Certificate (2026) in progress, backed by 5+ years of remote, client-facing support. I focus on turning technical troubleshooting into clear, step-by-step guidance so clients can move forward confidently.

Since 2021 as a Remote Client Support Specialist / ESL Instructor at iTalki, I’ve supported 500+ active clients across global time zones using scheduling, CRM, and communication platforms. I manage high-volume requests with error-free documentation, resolve issues within the same session, and translate complex platform instructions into plain language.

I also bring HIPAA-compliant records expertise from my years as a Front Desk Receptionist & Medical Records Specialist at Memphis Neurology, where I maintained medical records with zero compliance incidents. My security mindset extends to CIA triad fundamentals, basic cryptography, HIPAA data handling, and strong password policy practices.

I work confidently across Windows 10/11, Linux (command line), and Chrome OS, and I support networking and troubleshooting areas like TCP/IP, DNS, DHCP, VPNs, and Wi-Fi. I’m seeking an entry-level IT Help Desk or Tech Support role where I can deliver reliable, high-quality support and keep improving workflows with tools like Zendesk, HubSpot, and Salesforce.