Open to opportunities

JAZMIN LOPEZ

@jazlopez15

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Electronics and Telecommunications Engineer with 3+ years supporting hardware, software, networking, and IT systems.

Ecuador

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What I'm looking for

I’m looking for a role where I can use my electronics, networking, and operating-systems background to deliver reliable onsite/remote technical support, manage incidents efficiently, and continuously improve IT systems to create real business impact.

I am an Electronics and Telecommunications Engineer with over 3 years of experience delivering hands-on hardware, software, networking, and operating-systems support. I handle multiple tasks while providing technological solutions—from interactive applications to complex management systems—with a focus on making a significant impact.

At MAINT S.A., I resolved onsite and remote technical issues for Banco del Pacifico staff, performing installation, updates, and preventive maintenance of IT systems and computer equipment while managing support tickets using SMAX. Previously at MAINT S.A. for the Seguros Equinoccial project, I managed service desk tickets with GLPI, configured Windows, Linux, and macOS, and diagnosed and resolved hardware and software issues on desktop computers and laptops.

Experience

Work history, roles, and key accomplishments

Onsite Support Engineer

MAINT S.A.

Apr 2023 - Mar 2026 (2 years 11 months)

Provided onsite and remote technical support to Banco del Pacifico staff, resolving issues and ensuring effective resolution. Performed installation, updates, and preventive maintenance of IT systems and computer equipment, and handled support tickets using SMAX.

Onsite Support Remote Technical Support IT Systems Support Preventive Maintenance Support Ticketing (SMAX)

Service Desk Support Engineer

MAINT S.A.

Apr 2022 - Apr 2023 (1 year)

Managed service desk tickets and coordinated timely resolution of requests and incidents for the Seguros Equinoccial project using GLPI. Set up and configured Windows, Linux, and macOS, diagnosing and resolving hardware and software issues on desktops and laptops.

Service Desk Support Ticket Management (GLPI)Windows Linux MacOS hardware troubleshooting