Open to opportunities

Alexander Estrella

@alexanderestrella

Message

I resolve Tier 2/3 technical issues across systems, networks, hardware, and CRM platforms.

Ecuador

Message

What I'm looking for

I'm looking for a technical support role where I can resolve end-user issues across systems, hardware, networking, and business platforms while continuing to grow through my Computer Science degree.

At TECCOM, I provide Tier 2/3 remote and on-site support for 10+ client companies and more than 100 end users, resolving 50+ tickets each month across Windows, Linux, and macOS. I configure WireGuard and ZeroTier VPN infrastructure, repair hardware, and support Salesforce and Kommo workflows.

Previously, I tested software at GIGA Soluciones, documenting bugs and collaborating with developers through resolution. I'm currently completing a B.S. in Computer Science.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician

Current

TECCOM

Jul 2023 - Aug 2026 (3 years 1 month)

Provided Tier 2/3 remote and on-site support to 10+ client companies and 100+ end users, resolving 50+ tickets per month across Windows, Linux, and macOS environments. Diagnosed and repaired hardware issues, configured VPN infrastructure, and supported CRM platforms including Salesforce and Kommo.

QA Intern

GIGA Soluciones

Dec 2022 - Jun 2023 (6 months)

Performed software testing and quality assurance for a 6-month internship, identifying and documenting bugs and inconsistencies prior to release. Collaborated with development team members to reproduce, verify, and track resolution of reported issues.