Brittany Luetjens
@brittanyluetjens
I resolve customer issues across banking, software, pharmacy, and retail.
ZimbabweWhat I'm looking for
I'm currently an Account Manager at Capital One, resolving customer complaints, managing client needs, maintaining CRM records, and using customer feedback to improve service delivery.
Previously at Coz Automotive VinSolutions, I diagnosed software, hardware, and network issues, guided customers through solutions, helped close aged backlog cases, and trained new hires. At American Standard, I processed high-volume cancellations in Salesforce, handled escalations, and followed tickets through resolution.
My background also includes pharmacy support and managing formal-wear retail operations, including staff scheduling, inventory, vendor coordination, sales reconciliation, and customer complaint resolution. I'm focused on advancing customer experience and mentoring teammates to drive higher satisfaction.
Experience
Work history, roles, and key accomplishments
Resolved customer complaints and acted as the main point of contact for client concerns. Maintained accurate CRM records, de-escalated interactions, and implemented customer feedback to improve service delivery.
Education
Degrees, certifications, and relevant coursework
Yavapai Community College
GED, General Education
Earned a GED from Yavapai Community College in February 2005.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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