Tatiana Molina

I’m a bilingual Customer Experience leader with 5+ years supervising healthcare call centers, focused on measurable outcomes and day-to-day operational excellence. I bring a people-first approach while driving quality, compliance, and customer satisfaction through clear policies and consistent follow-through.

I’ve led quality assurance teams in high-volume inbound and outbound environments, using metrics and performance dashboards to inform decisions. I collaborate across functions to identify customer pain points, streamline internal processes, and raise performance through continuous improvement.

As a supervisor and manager, I train and empower teams, onboarding and upskilling agents to support performance-based learning. I’m hands-on in complex problem-solving and conflict resolution, and I coach staff with strong leadership and presentation skills.

In addition, I’ve worked as a Content Moderator—reviewing, evaluating, and filtering user-generated content for compliance with community guidelines and local laws. I’m detail-oriented, guideline-driven, and committed to creating safer, more consistent customer experiences across digital platforms.