Open to opportunities

Daniel Szulc

@danielszulc

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Resourceful IT Support Specialist with a focus on cybersecurity.

Poland

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What I'm looking for

I am looking for opportunities that allow me to grow in cybersecurity and IT support, ideally in a collaborative environment that values innovation and continuous learning.

As an IT Support Specialist with over 5 years of experience, I have honed my skills in system administration, network troubleshooting, and user support across various environments. My journey has been marked by a commitment to resolving technical incidents efficiently, achieving a resolution rate of over 90% while successfully handling more than 200 technical issues. I take pride in implementing automation tools that have saved my clients significant time, enhancing their operational efficiency.

My professional experience includes providing comprehensive IT support as a Freelance IT Support Specialist, where I focused on system reliability and user enablement using ITIL-aligned practices. I have also contributed to engineering and production teams in a manufacturing environment, where I successfully reduced manual processing time by 25% through the use of AI-assisted tools and automation scripts. I am actively pursuing a specialization in cybersecurity to further enhance my expertise in enterprise IT.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

Freelance

Feb 2020 - Feb 2025 (5 years)

Provided comprehensive IT support to a diverse client base, focusing on system reliability, process automation, and user enablement using ITIL-aligned practices. Resolved over 200 technical incidents and developed Excel VBA automation tools, saving clients up to 20 hours/week.

System Administration ITIL VBA Technical Documentation

Technology Assistant

Planika Sp. z o.o.

Feb 2024 - Sep 2024 (7 months)

Supported engineering and production teams in a manufacturing environment with technical solutions and process automation. Reduced manual processing time by 25% through AI-assisted tools and automation scripts.

Technical Support Process Automation AI Tools Scripting Manufacturing Support

Technical Clerk

PPPM Pomet

Nov 2021 - Feb 2023 (1 year 3 months)

Provided administrative and technical support for documentation and production functions. Assisted with various technical tasks to ensure smooth operations within the production environment.

Administrative Support Technical Support Documentation Data Management

Education

Degrees, certifications, and relevant coursework

Zespół Szkół nr 1 im. Powstańców Wielkopolskich

Technician, Mechatronics

Completed a comprehensive program focusing on mechatronics, gaining expertise in the integration of mechanical engineering, electronics, computer science, and control engineering. Developed practical skills in automated systems and industrial processes.