Anmol Vaishnav
@anmolvaishnav
Security-certified professional with expertise in cybersecurity solutions.
What I'm looking for
I am a security-certified professional with over 2 years of experience in bridging the technical and business aspects of cybersecurity at a leading security solutions provider. My journey has been marked by a demonstrated success in translating complex security concepts for diverse stakeholders, developing comprehensive security documentation, and managing enterprise-level security implementations. My technical expertise, combined with excellent communication and problem-solving skills, enables me to effectively collaborate with customers and colleagues to achieve optimal outcomes.
During my tenure at Palo Alto Networks, I excelled as a Technical Support Engineer, where I successfully diagnosed and resolved a variety of complex technical issues, leading to improved customer satisfaction. I contributed to the knowledge base by publishing numerous technical support articles and user documentation, enhancing customer self-service capabilities. My role involved cross-functional collaboration with engineering, sales, and marketing teams, ensuring seamless customer support and product improvement.
I am continuously seeking to expand my knowledge through certifications and professional development. I am eager to contribute to a dynamic and challenging role within a forward-thinking organization, where I can leverage my skills to make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Palo Alto Networks
Nov 2022 - Jun 2023 (7 months)
Successfully diagnosed and resolved a variety of complex technical issues, including network connectivity problems, configuration errors, and performance bottlenecks. Consistently exceeded customer expectations by providing timely, accurate, and effective solutions, leading to high customer satisfaction scores.
Associate Technical Support Engineer
Palo Alto Networks
Jun 2021 - Oct 2022 (1 year 4 months)
Provided post-sales technical support, configurations, troubleshooting and standard methodologies to customers via phone, e-mail, and web. Handled support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner.
Web Development Intern
Web Codes Solution
Jul 2019 - Sep 2019 (2 months)
Designed sample pages including colors and fonts, and worked with different content management systems. Tested and improved the design of websites, and designed page layouts and templates.
Education
Degrees, certifications, and relevant coursework
University of Information Technology and Management
Master’s in Information Technology, Information Technology
2019 - 2021
Completed a Master's degree focusing on advanced topics in Information Technology. Gained expertise in various IT domains, preparing for a career in the technology sector.
Yashwantrao Chavhan Maharashtra Open University
Bachelor of Computer Applications, Computer Applications
2015 - 2018
Obtained a Bachelor's degree in Computer Applications. Developed a strong foundation in computer science principles and their practical applications.
University Of Mumbai
Bachelor of Commerce, Commerce
2014 - 2017
Earned a Bachelor's degree in Commerce. Acquired knowledge in business, finance, and economic principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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