Anmol Vaishnav - Technical Support Engineer - Palo Alto Networks | Himalayas
AV
Open to opportunities

Anmol Vaishnav

@anmolvaishnav

Security-certified professional with expertise in cybersecurity solutions.

Poland
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What I'm looking for

I am looking for a role that challenges me and fosters professional growth, ideally in a collaborative environment focused on cybersecurity.

I am a security-certified professional with over 2 years of experience in bridging the technical and business aspects of cybersecurity at a leading security solutions provider. My journey has been marked by a demonstrated success in translating complex security concepts for diverse stakeholders, developing comprehensive security documentation, and managing enterprise-level security implementations. My technical expertise, combined with excellent communication and problem-solving skills, enables me to effectively collaborate with customers and colleagues to achieve optimal outcomes.

During my tenure at Palo Alto Networks, I excelled as a Technical Support Engineer, where I successfully diagnosed and resolved a variety of complex technical issues, leading to improved customer satisfaction. I contributed to the knowledge base by publishing numerous technical support articles and user documentation, enhancing customer self-service capabilities. My role involved cross-functional collaboration with engineering, sales, and marketing teams, ensuring seamless customer support and product improvement.

I am continuously seeking to expand my knowledge through certifications and professional development. I am eager to contribute to a dynamic and challenging role within a forward-thinking organization, where I can leverage my skills to make a meaningful impact.

Experience

Work history, roles, and key accomplishments

PN

Technical Support Engineer

Palo Alto Networks

Nov 2022 - Jun 2023 (7 months)

Successfully diagnosed and resolved a variety of complex technical issues, including network connectivity problems, configuration errors, and performance bottlenecks. Consistently exceeded customer expectations by providing timely, accurate, and effective solutions, leading to high customer satisfaction scores.

PN

Associate Technical Support Engineer

Palo Alto Networks

Jun 2021 - Oct 2022 (1 year 4 months)

Provided post-sales technical support, configurations, troubleshooting and standard methodologies to customers via phone, e-mail, and web. Handled support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner.

WS

Web Development Intern

Web Codes Solution

Jul 2019 - Sep 2019 (2 months)

Designed sample pages including colors and fonts, and worked with different content management systems. Tested and improved the design of websites, and designed page layouts and templates.

Education

Degrees, certifications, and relevant coursework

UM

University of Information Technology and Management

Master’s in Information Technology, Information Technology

2019 - 2021

Completed a Master's degree focusing on advanced topics in Information Technology. Gained expertise in various IT domains, preparing for a career in the technology sector.

YU

Yashwantrao Chavhan Maharashtra Open University

Bachelor of Computer Applications, Computer Applications

2015 - 2018

Obtained a Bachelor's degree in Computer Applications. Developed a strong foundation in computer science principles and their practical applications.

UM

University Of Mumbai

Bachelor of Commerce, Commerce

2014 - 2017

Earned a Bachelor's degree in Commerce. Acquired knowledge in business, finance, and economic principles.

Tech stack

Software and tools used professionally

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