daniel simamora

- Deliver professional technical support to DreamHost customers through the internal ticketing system and live chat channels.
- Employ strong analytical and troubleshooting skills to diagnose and resolve customer issues efficiently.
Leverage comprehensive knowledge of web hosting principles, DreamHost products, and services to address customer inquiries effectively.
- Provide clear, step-by-step g

- Give accurate support to team leaders and agents to facilitate the successful completion of the organization’s targets and performance goals.
- Carefully identify problems that might arise from the client with the use of ethical procedures and professional judgment.
- Build a healthy working environment for the employee while intimate employees with the rules and regulations of the organization

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through live chat and email.
- Acknowledging and resolving customer complaints.
- Maintain product knowledge.
- Keeping records of customer interactions and complaints, and making a follow-up as necessary.
- Communicating and coo

- Provide help desk support to Web Hosting users through chats.
- Identify customer needs and help customers use specific features;
- Inform customers about new features and functionalities;
- Follow up with customers to resolve their technical issues.
- Gather customer feedback and share with internal team.
- Assist the Server Admin to monitor server performance.
- Response and check abuse of ser

- Process Guest Check-in and Check-out
- Maintain Guest Satisfactory with extraordinary services
- Handling Guest's Complaint and Problem Solving in timely manner
- Upsell Products and Services to achieve target revenue
- Night Audit
- Train New Employee and Trainee

- Register guests and assigns rooms.
- Accommodates special requests
- Payment handling
- Night Audit
- Up selling services and goods
- Room Management
- Process guest check-ins and check-outs

Worked as Employé polyvalent at Più Più - Fastronomie Italienne.

Pursued a Bachelor's degree in Computer Science at the University of Brawijaya.