Open to opportunities

Daniel Silva Junqueira

@danielsilvajunqueira

Message

Bilingual customer and technical support professional, with data analytics skills using Python and dashboards.

Brazil

Message

What I'm looking for

I’m looking for remote opportunities where I can deliver customer and technical support, help solve issues, and support operations—while growing into data analytics roles using Python and dashboards.

I’m a bilingual (English/Portuguese) professional with over 10 years of experience living and working in the United States. I’ve built a track record in customer support, operations, logistics, and problem-solving—especially in remote work environments where clear communication matters.

Recently, I developed and deployed a public data analytics dashboard using Python, Pandas, Plotly, and Streamlit. I analyzed official Brazilian Federal Government travel expense data, handled data cleaning and transformation, and published the application through GitHub and Streamlit Cloud.

Now, I’m focused on Remote Customer Support, Technical Support, Operations Support, or entry-level Data Analytics opportunities. I enjoy resolving technology and service-related issues quickly and turning data into practical, interactive insights.

Experience

Work history, roles, and key accomplishments

Current

Customer Support (Remote)

Current

Self Employed

Jan 2024 - Present (2 years 5 months)

Provided remote customer and technical support, troubleshooting technology and service-related issues for individuals. Communicated in English and Portuguese to resolve questions and provide general assistance.

Customer Support Technical Support Troubleshooting Problem Solving Remote Support

Delivery Driver

Canteen

Jan 2021 - Jan 2025 (4 years)

Managed delivery routes while delivering customer service in a fast-paced environment. Maintained efficiency and helped resolve delivery-related issues independently when needed.

Route Planning Customer Service Delivery Operations Logistics Coordination Mobile Routing Technology Fast Paced

Delivery Associate (Contract)

TBS

Jan 2015 - Jan 2020 (5 years)

Worked as a delivery associate for an Amazon DSP contractor, using mobile applications and routing technology daily. Met service-level delivery targets and resolved customer and operational issues independently.

Last Mile Delivery Routing

Travel Analytics Dashboard

Independent Project

Jan 2025 - Present (1 year 5 months)

Built and deployed a public travel expense analytics dashboard using Python, Pandas, Plotly, and Streamlit. Cleaned and transformed official Brazilian federal government data, then published the application via GitHub and Streamlit Cloud.