At Teleperformance / Shopee, I handled critical cases and escalations for buyers, sellers, and logistics partners. I also developed and analyzed chatbot logic and automated service flows to help reduce wait times and optimize customer support.
At UiPedido, I supported a multi-tenant ordering and delivery platform in production, troubleshooting backend issues with Node.js and PostgreSQL and monitoring infrastructure on Vercel. At Connex Leads, I participated in deploying a web CRM and supported the migration of business data into the new system.
Through UiCode.dev, I work with corporate clients to understand business needs and plan technology solutions for sales and customer service. My background includes systems analysis, web development, and API integrations, and I use English in professional settings.
