Daniel Alejandro Sarmiento
@danielsarmiento25
Digital Marketing | Trafficking | QA Analysis | People Management | International Education Advisor | Customer Service
ColombiaWhat I'm looking for
Multilingual Analyst | HR & Digital Transformation Certified | Customer-Centric Problem Solver Driving impact through data insights, client advisory, and multicultural collaboration with over 3 years of experience in PropTech, EdTech, and digital operations for global brands. Passionate about global consulting, ethical transformation, and cross-cultural engagement.
Passion for learning and adaptability are my two biggest strengths, which have taken me to always be one step ahead and Hi-Po in life-time projects until now.
Preparing for relocation to the Philippines, I am eager to contribute to multinational firms where consulting and digital transformation intersect.
#1 fan of languages, diversity and multicultural interactions. Aviation lover.
Experience
Work history, roles, and key accomplishments
Manage trafficking for Chevrolet (USA), processing traffic in CM360 and Flashtalking (Innovid) and coordinating direct tag distribution to publishers aligned with client requirements. Monitor delivery via QA and reporting, analyze audience data from DMP/CDP and DSP platforms, and troubleshoot tag, creative, and publisher implementation issues.
Exceeded monthly lead management KPIs by consistently following up on 900+ assigned leads and rescuing/reactivating unattended prospects. Conducted discovery and qualification calls, used double dials, WhatsApp, and email sequences for the Brazilian market, and booked closing calls based on lead potential.
Managed inbound and outbound welcome and post-stay closing calls to verify guest identity, coordinate property access, and drive reviews, achieving 30%+ reservation coverage. Resolved complaints using de-escalation, handled 3,000–4,000 reservations monthly (up to 8,000 peak), and improved outcomes by implementing time-zone scheduling and post-cleaning quality checks.
Managed direct customer outreach for a FedEx campaign, resolving questions, concerns, and complaints about package status. Used empathetic communication and international package tracking workflows to provide accurate, timely updates during potential delays.
Education
Degrees, certifications, and relevant coursework
EPAM
IT Operations and Support
Currently enrolled in an IT Operations and Support career path at EPAM.
Politécnico Empresarial Colombiano
Technical Program, Travel and Tourism
Completed a post-secondary technical program as an Agent in Travel and Tourism at Politécnico Empresarial Colombiano (December 2022).
Politécnico Empresarial Colombiano
Diploma, Strategic and Administrative Management
Completed a Diploma in Strategic and Administrative Management at Politécnico Empresarial Colombiano (December 2022).
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Social media
Job categories
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