Angela Quinones
@angelaquinones
Results-driven professional with 10+ years in customer service.
What I'm looking for
I am a results-driven professional with over 10 years of experience in customer service, seeking a role that allows me to utilize my bilingual communication skills. My career has been marked by a commitment to delivering exceptional service and achieving optimal outcomes through efficient practices. I pride myself on my attention to detail, strong work ethic, and ambition to continuously learn and develop within my role.
Throughout my career, I have held various positions that have honed my skills in logistics, customer service, and financial guidance. As an Export Coordinator at Kuehne+Nagel, I managed international shipments while ensuring compliance with regulations and providing top-notch customer service. My role as a Customer Success Associate at Balloons Everyday further solidified my ability to communicate effectively with clients and resolve inquiries promptly.
In addition to my customer service expertise, I possess strong analytical thinking skills and am proficient in various software applications, including QuickBooks and Microsoft Office. I am bilingual in Spanish and English, which enhances my ability to connect with diverse clients. I am eager to contribute my skills and experience to a dynamic team focused on customer satisfaction and operational excellence.
Experience
Work history, roles, and key accomplishments
Export Coordinator
Kuehne+Nagel
Jan 2020 - Mar 2022 (2 years 2 months)
Managed international shipments, ensuring compliance with regulations and providing exceptional customer service. Utilized expertise in logistics and documentation to contribute to global operations.
Customer Success Associate
Balloons Everyday
Sep 2015 - Jan 2020 (4 years 4 months)
Provided excellent customer service via phone, email, and in-person interactions, managing member accounts including onboarding and renewals. Assisted members with inquiries, problem-solving, and coordinated member events and programs.
Financial Services Representative
Walmart
Nov 2011 - Sep 2015 (3 years 10 months)
Provided financial guidance and support to customers, assisting with financial transactions and advising on banking products. Resolved customer inquiries and maintained accurate customer records.
Education
Degrees, certifications, and relevant coursework
Lewisville High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed strong work ethic and attention to detail during this period.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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