Harun Muthee
@harunmuthee
I am a customer service specialist with aviation and agribusiness expertise.
KenyaWhat I'm looking for
I am a dedicated customer service professional with over a decade of experience across aviation, retail sales, and agribusiness, focused on delivering efficient, empathetic service and measurable operational improvements.
At Emirates I supervised hub control and airport services, led teams through aircraft turnarounds, delivered staff training, and resolved escalations to maintain on-time performance and passenger satisfaction.
As a self-employed agribusiness manager I run a small farm producing avocados, macadamia nuts, and hay, maintain a manual CRM for client follow-ups, apply AI tools like ChatGPT to optimize operations, and handle financial planning and vendor negotiations.
I bring leadership, cross-departmental communication, CRM management, and a practical approach to operational efficiency; I am ready to contribute immediately in remote, hybrid, or on-site roles.
Experience
Work history, roles, and key accomplishments
Farmer & Agribusiness Manager
AgriFarming Business
Jan 2020 - Present (5 years 7 months)
Manage a small-scale farm producing avocados, macadamia nuts, and hay, overseeing planning through sales and improving profitability via inventory control and vendor negotiations. Developed and maintain a manual CRM and apply AI tools to optimize crop cycles and expand buyer networks.
Education
Degrees, certifications, and relevant coursework
Graffins College
Higher National Diploma (BTEC), Business, Sales & Marketing
Completed a BTEC Higher National Diploma in Business with a focus on sales, marketing, business management, and customer relations in 2005.
College of Insurance
Certificate in Insurance (CCI), Insurance
Completed the Certificate in Insurance (CCI) with focus on underwriting, policy structuring, and risk assessment in 2002.
Institute of Advanced Technology (IAT)
ICDL Certificate, Information Technology
Obtained an ICDL certificate covering MS Office tools, IT fundamentals, and internet use in 2001.
Nyeri Baptist High School
KCSE, Secondary Education
Completed the Kenya Certificate of Secondary Education (KCSE) at Nyeri Baptist High School in 2000.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
ZimbabweSocial media
Job categories
Skills
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