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Daniel Radcliffe

@danielradcliffe

Message

I am currently a Client Services Delivery Manager at FIS Global, working primarily in SaaS/BPaaS

United States

Message

I can make a tangible impact to a team and assist the organization in achieving their goals

Experience

Work history, roles, and key accomplishments

Current

Client Services Manager

Current

FIS Global

Aug 2021 - Present (3 years 10 months)

Provide oversight of daily fund accounting operations for multiple banks, review KPIs, recommend efficiencies, implement new solutions, analyze business/user requirements, review release/patch notes, assist in hiring and training, act as Team Lead/SME for specific tools.

Fund Accounting KPI Analysis Workflow Efficiency Project Management Release patch Note Review Team Leadership Financial Report Manager Infinity (IdP)Business requirements analysis

Production Support II

FIS Global

Oct 2019 - Aug 2021 (1 year 10 months)

First point of contact for clients, review contractual support obligations, meet with clients to understand business needs, draft and submit client enhancement requests, handle inbound requests, collaborate with cross functional teams, participate in testing client environments.

client support Issue Resolution Client Needs Analysis Enhancement Request Management Testing Application Knowledge Cross Functional Collaboration

Community Association Manager (LCAM)

Associa - CMC Jacksonville

Jun 2010 - Jul 2019 (9 years 1 month)

Supervise the operation and administration of the Association, ensure effective development and utilization of management tools, monitor delinquency rates and collections process, demonstrate knowledge of community association management industry, read and follow homeowner association guiding documents.

Association Management Community Tools Development Financial Monitoring Industry Knowledge Guiding Document Interpretation