Daniel Peña
@danielpea
Systems Engineer in training delivering infrastructure support, backups, and customer-focused technical problem solving.
What I'm looking for
I’m a Systems Engineer in training with hands-on experience in technical support, technological infrastructure migration, and customer service. I focus on analysis and problem solving, coordinating technical projects while helping ensure continuity of operations and minimizing downtime.
In my roles, I performed complete and validated server and equipment backups, managed secure disconnection and reconnection of equipment and servers, and supported equipment identification and labeling during relocation and datacenter transfers. I also installed and configured essential software on servers and equipment, and used CRM tools and management platforms to handle high volumes of written customer interactions with clear, timely, solution-oriented responses.
Experience
Work history, roles, and key accomplishments
Infrastructure Support Technician
Independent
Mar 2024 - Aug 2025 (1 year 5 months)
Performed complete and verified server backups, ensuring continuity of operations through safe disconnection and reconnection of equipment. Coordinated secure datacenter transfer activities, including equipment labeling and installation/configuration of essential server software.
Education
Degrees, certifications, and relevant coursework
Universidad Distrital Francisco José de Caldas
Systems Engineering, Systems Engineering
2019 -
Enrolled in the Systems Engineering program at Universidad Distrital Francisco José de Caldas in Bogotá, Colombia (2019–present).
Availability
Location
Authorized to work in
Social media
Job categories
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