Open to opportunities

Daniel Peña

@danielpea

Systems Engineer in training delivering infrastructure support, backups, and customer-focused technical problem solving.

Colombia

Message

What I'm looking for

I’m looking for a role where I can support infrastructure and systems—performing reliable backups, coordinating secure transfers, and improving processes—while learning from experienced teams and contributing to secure, customer-focused outcomes.

I’m a Systems Engineer in training with hands-on experience in technical support, technological infrastructure migration, and customer service. I focus on analysis and problem solving, coordinating technical projects while helping ensure continuity of operations and minimizing downtime.

In my roles, I performed complete and validated server and equipment backups, managed secure disconnection and reconnection of equipment and servers, and supported equipment identification and labeling during relocation and datacenter transfers. I also installed and configured essential software on servers and equipment, and used CRM tools and management platforms to handle high volumes of written customer interactions with clear, timely, solution-oriented responses.

Experience

Work history, roles, and key accomplishments

Infrastructure Support Technician

Independent

Mar 2024 - Aug 2025 (1 year 5 months)

Performed complete and verified server backups, ensuring continuity of operations through safe disconnection and reconnection of equipment. Coordinated secure datacenter transfer activities, including equipment labeling and installation/configuration of essential server software.

Server Backup Validation Safe Server Disconnection Reconnection Windows Server